Find everything you need to know about our delivery charges, timescales, and how to track or report any delivery issues – for both UK and international orders.
Software Orders 💻
- We aim to deliver downloadable software via email within 2–3 days of receiving your order.
- If you have not received your download within this timeframe, please check your junk or spam folder.
Still no email? Contact us at sales@inclusive.co.uk for assistance.
Hardware Orders - Mainland UK 🚚
Standard Charges
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£70 and under (ex VAT): £5.50 (+ VAT) delivery charge
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Over £70 (ex VAT): £8.50 (+ VAT) delivery charge
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Delivery charge shown clearly at checkout
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Shipped via Courier
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Despatch aim: 3–5 working days (Stock availability may affect timescales. If urgent, call 01457 819790 to discuss.)
Check your delivery and report any issues to support@inclusive.co.uk within 14 working days.
Exceptional Charges
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Large or heavy items such as REHAdapt Floor Stands, iPad trolleys, Inclusive Interactive Screens, and bubble tubes have higher delivery charges of £20, £35, or £100.
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Delivery charge noted on the product page and shown clearly at checkout.
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Shipped via Courier and tracking information will be emailed to you upon despatch.
Check your delivery and report any issues to support@inclusive.co.uk within 14 working days.
Hardware Orders - European & International🌍
- Shipped via Courier and tracking information will be emailed to you upon despatch.
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Delivery charge shown clearly at checkout
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Duty and VAT charges payable directly to the Courier
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Delivery usually within 7 business days of despatch
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Despatch aim: 3–5 business days (Stock availability may affect timescales.)
Check your delivery and report any issues to support@inclusive.co.uk within 7 working days.