Delivery Information

Find everything you need to know about our delivery charges, timescales, and how to track or report any delivery issues – for both UK and international orders.

Software Orders 💻

We aim to deliver downloadable software via email within 2–3 days of receiving your order.
If you have not received your download within this timeframe, please check your junk or spam folder.

Still no email? Contact us at sales@inclusive.co.uk for assistance.

Hardware Orders - Mainland UK 🚚

Standard Charges

£70 and under (ex VAT): £5.50 (+ VAT) delivery charge
Over £70 (ex VAT): £8.50 (+ VAT) delivery charge
Delivery charge shown clearly at checkout
Shipped via Courier
Despatch aim: 3–5 working days (Stock availability may affect timescales. If urgent, call 01457 819790 to discuss.)

Check your delivery and report any issues to support@inclusive.co.uk within 14 working days.

Exceptional Charges

Large or heavy items such as REHAdapt Floor Stands, iPad trolleys, Inclusive Interactive Screens, and bubble tubes have higher delivery charges of £20, £35, or £100.
Delivery charge noted on the product page and shown clearly at checkout.
Shipped via Courier and tracking information will be emailed to you upon despatch.

Check your delivery and report any issues to support@inclusive.co.uk within 14 working days.

Hardware Orders - European & International🌍

Shipped via Courier and tracking information will be emailed to you upon despatch.

Delivery charge shown clearly at checkout
Duty and VAT charges payable directly to the Courier
Delivery usually within 7 business days of despatch
Despatch aim: 3–5 business days (Stock availability may affect timescales.)

Check your delivery and report any issues to support@inclusive.co.uk within 7 working days.

Vat Relief

Some of the products in your order may be eligible for VAT Relief. See A Guide to VAT Relief for more details. If you do qualify for VAT Relief, please tick the relevant box below.

Please note: VAT Relief cannot be claimed by schools, other educational institutes, LEAs or companies - it is for private individuals and charities only.

Name of eligible person

Address of eligible person

Reason for eligibility

Please note there are penalties for making false declarations

You declare that you (or the person for whom you are purchasing the products on behalf of) are chronically sick or disabled*
The products that you are purchasing are eligible to be supplied at a zero rate of VAT*
The products that you are purchasing are being supplied to you (or the person for whom you are purchasing the products on behalf of) for domestic or personal use only***

You (or the person for whom you are purchasing the products on behalf of) do not have to be registered disabled, but the nature of the illness or disablement must be specified below.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on 0845 010 9000 before digitally signing the declaration.

I declare that I am chronically sick or have a disabling condition and that I am receiving products from Inclusive Technology which are to be used for domestic or my personal use and I claim relief from value added tax.

By completing this form you authorise Inclusive Technology Ltd to hold your information on file. This data will be used for VAT accounting purposes only.