A Guide to VAT Relief

VAT Relief 💷

Some of our products may qualify for zero-rated VAT under UK government rules. To apply VAT Relief, three conditions must be met:

You (or the person you're buying for) are chronically sick or disabled
The product is eligible for VAT Relief
It is for domestic or personal use only

When you add a product to your basket, a pop-up will ask you to confirm your VAT Relief status. Complete the online form and VAT will automatically be removed only from eligible products at checkout.

Standard VAT (20%) will still apply to non-eligible products and delivery charges.

1. Who Can Claim VAT Relief 🧾

You must declare that you or the person you’re buying for is chronically sick or disabled.
You don’t need to be registered disabled, supply medical certificates, or get a doctor’s signature — but you must describe the condition clearly on the form.

The VAT Relief form can be:

Completed during online checkout
Requested by phone or email
Used by those buying on behalf of someone else (e.g. a child or person in care)

Note: We cannot process a VAT Relief order without a completed form.

Call us on: 01457 819790
Email: sales@inclusive.co.uk

2. Eligible Products 📦

Only certain products qualify for VAT Relief. These are clearly marked on our website.

Eligibility is based on the product being “designed solely for use by disabled people.” This definition is set in VAT law and must be claimed by the product’s manufacturer or importer.

At Inclusive Technology:

We have made claims for our own eligible products (e.g. software).
We also claim for eligible items we import.
For other products, eligibility is determined by the manufacturer or HMRC, not us.

3. Domestic or Personal Use Only 🏡

VAT Relief only applies when products are used for an individual’s personal or domestic use.
It does not apply if products are:

Used for business purposes
Supplied to or used in hospitals, care homes, or by groups of people

Products must be bought specifically for a named individual, not for general access.

For full legal guidance, visit the UK Government’s VAT Relief for Disabled People webpage.

Vat Relief

Some of the products in your order may be eligible for VAT Relief. See A Guide to VAT Relief for more details. If you do qualify for VAT Relief, please tick the relevant box below.

Please note: VAT Relief cannot be claimed by schools, other educational institutes, LEAs or companies - it is for private individuals and charities only.

Name of eligible person

Address of eligible person

Reason for eligibility

Please note there are penalties for making false declarations

You declare that you (or the person for whom you are purchasing the products on behalf of) are chronically sick or disabled*
The products that you are purchasing are eligible to be supplied at a zero rate of VAT*
The products that you are purchasing are being supplied to you (or the person for whom you are purchasing the products on behalf of) for domestic or personal use only***

You (or the person for whom you are purchasing the products on behalf of) do not have to be registered disabled, but the nature of the illness or disablement must be specified below.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on 0845 010 9000 before digitally signing the declaration.

I declare that I am chronically sick or have a disabling condition and that I am receiving products from Inclusive Technology which are to be used for domestic or my personal use and I claim relief from value added tax.

By completing this form you authorise Inclusive Technology Ltd to hold your information on file. This data will be used for VAT accounting purposes only.