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Returns Policy & Procedures

Returns 📦

Thank you for your purchase! We hope you're happy with your new item(s) - but if for any reason you're not completely satisfied, we’re here to help. If you need to return an item for any reason, please fill in our returns form. The information required can be found on your Invoice and Shipment Note (included with the item).

Return Window & Condition
You can return items within 30 days of the invoice date. Items must be returned in their original packaging, in a resaleable condition and with all documentation included.

Non-returnable items:

  • Drinkup21 Drinking System and accessories

  • Headmaster Collars and accessories

  • Quha Pufo+: Wireless Puff Switch

  • Savant Headrest

  • The LipStick Mouse

Faulty Products ⚙️

If you suspect a fault:

  • Check the Inclusive Support Hub for FAQs, user guides, troubleshooting tips, and technical support and try new quality disposable batteries first.

  • Remove all batteries before returning.

If issues remain, complete our returns form to request an RMA number (Return Merchandise Authorisation).

Without a valid RMA, returns cannot be accepted.

  • If faulty within 12 months (unless otherwise stated), we’ll arrange replacement or repair under warranty.

  • Postage is covered for dead on arrival (DOA) products (faults reported within 14 days).

Damaged Goods 📦❗

If an item arrives damaged:

  • Complete our returns form within 14 days.

  • We will arrange a replacement after inspection.

  • Return postage will be covered by Inclusive Technology.

Items Missing or Sent in Error 📦🔍

Received the wrong item or missing part of your order?

  • Contact our Sales Team on 01457 819790 within 14 days and we will resolve it.

Out of Warranty Repairs 🔧

Hardware faults outside the warranty period may still be repairable:

  • We will issue a repair quote after inspection.

  • No repair work is carried out without your authorisation.

  • Testing and diagnosis are free of charge, unless otherwise stated.

  • Postage costs for out-of-warranty repairs are the customer’s responsibility.

Contact Inclusive Support via support@inclusive.co.uk to discuss repair options.

When Returning Items 📦📝

Please ensure that you have completed our returns form and received an RMA number.

Enclose with your return:

  • Your RMA document or number

  • Your name and address

  • Description of the issue or reason for return

  • All accessories (discs, cables, manuals, memory cards)

  • Remove all batteries from items

Important:

  • We are not responsible for any data loss during testing/repair. Please back up your data before returning products.

Frequently Asked Questions❓

Can I return an item to your office?

Yes. Please complete our returns form to obtain an RMA number before visiting and bring proof of purchase (e.g. order acknowledgment).

My product has on-site support. Who do I contact?

Contact Inclusive Support via support@inclusive.co.uk first. We’ll provide contact details for the manufacturer’s support team. On-site visits are only arranged if remote support cannot resolve the issue.