Customer Services

All the Help You Need 🤝

Looking for advice or information?
Whether you need help selecting the best product for your learner or have a question about how to get started, the Inclusive Technology Team is here to assist you. Contact us by telephone, email, or online Live Chat – we’re happy to help.

Discover Our Virtual Demos 🎥

Experience Inclusive Technology products from wherever you are.
Our free virtual demonstrations make it easy to explore our latest assistive technology and resources. See products in action, learn how they work, and find the right solutions to meet your needs — all from the comfort of your own setting.

Book your personalised demo online and choose a time that suits you. Perfect for schools, therapists, families, and professionals supporting learners with diverse needs.

Technical Support Service 🛟

Experiencing technical difficulties with a product?
Our Technical Support Service is here to help. Whether you need troubleshooting advice or technical guidance, we’ll make sure your query is dealt with as quickly as possible.

Visit our Inclusive Support Hub for troubleshooting tips, user guides, and to submit a support request.

Telephone Us: 01457 819790
Email Us: support@inclusive.co.uk

Virtual Mounting Service🛠️

Need a custom mount for your device or switch?
Send us a few photos and complete our form — we’ll source a bespoke solution and provide a quote with a visual mock-up.

Easily create your bespoke mounting solution here!

Schools Can Pay by Invoice 🏫

If you are buying on behalf of a Local Authority backed school or School Academy, you can place your order online by quoting your purchase order number. We will process and despatch your order promptly. Alternatively, orders can be sent by email: sales@inclusive.co.uk.

If you have registered as a business or charity, please contact us on 01457 819790 or email sales@inclusive.co.uk to set up a credit account.

VAT Relief 💷

If you have a disability or are purchasing on behalf of someone with a disability – including charities – you may be eligible for VAT Relief.
Check on our website to see if the product qualifies and complete the VAT Relief form. For more information, view our VAT Relief Guide online or speak to one of our experienced team members.

30-Day Return Policy 🔄

We want you to have a product that suits your learner’s needs. Most items can be returned within 30 days, provided they are in resaleable condition and in original packaging.

Please see our Returns Policy & Procedures for full details, including exceptions.

Vat Relief

Some of the products in your order may be eligible for VAT Relief. See A Guide to VAT Relief for more details. If you do qualify for VAT Relief, please tick the relevant box below.

Please note: VAT Relief cannot be claimed by schools, other educational institutes, LEAs or companies - it is for private individuals and charities only.

Name of eligible person

Address of eligible person

Reason for eligibility

Please note there are penalties for making false declarations

You declare that you (or the person for whom you are purchasing the products on behalf of) are chronically sick or disabled*
The products that you are purchasing are eligible to be supplied at a zero rate of VAT*
The products that you are purchasing are being supplied to you (or the person for whom you are purchasing the products on behalf of) for domestic or personal use only***

You (or the person for whom you are purchasing the products on behalf of) do not have to be registered disabled, but the nature of the illness or disablement must be specified below.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people or contact the National Advice Service on 0845 010 9000 before digitally signing the declaration.

I declare that I am chronically sick or have a disabling condition and that I am receiving products from Inclusive Technology which are to be used for domestic or my personal use and I claim relief from value added tax.

By completing this form you authorise Inclusive Technology Ltd to hold your information on file. This data will be used for VAT accounting purposes only.