Delivery Information

Mainland UK Orders

  • Mainland UK orders placed of the value of £70.00 and under (excluding VAT) will be subject to a Standard Delivery Charge of £5.50 (+ VAT).
  • Mainland UK orders placed over the value of £70.00 (excluding VAT) will be subject to a Standard Delivery Charge of £8.50 (+ VAT).
  • When placing an order for Mainland UK delivery online, the delivery charge will be clearly displayed in your basket. All Mainland UK orders are normally shipped via Courier. For orders outside of the Mainland UK please contact [email protected] for a delivery charge quotation.
  • Some larger and heavier items such as trolleys, interactive screens and bubble tubes have specific delivery charges and timescales which are clearly displayed on the product page and usually orders for these items need to be placed by telephone, email or purchase order.
  • We aim to despatch orders within 3-5 working days from the date an order is received. During busier times there can be occasions when despatch can take a little longer due to stock availability, therefore if your order is urgent do please telephone us to discuss timescales and we will do our best to assist you. 
  • Upon receipt, please check your order thoroughly and inform us within 7 working days of any issues via 01457 819790. 

European and International Orders

  • Orders within Europe are sent via Courier. We aim to despatch as soon as possible from the date orders are placed (within 3-5 business days), however dependent on stock availability there are occasions that this may take a little longer.
  • When placing an order online, the delivery charge will be clearly displayed in your basket. All orders are normally shipped via Courier.
  • Please note: you will be contacted directly by the Courier via email in relation to relevant Duty and VAT charges which you must pay in order to receive your delivery. 
  • Delivery is then estimated to take up to 7 business days from date of despatch, however if your order is urgent do please telephone us to discuss timescales.
  • Upon receipt, please check your order thoroughly and inform us within 7 working days of any issues via 01457 819790.