Our survey results indicate that too many consumers with disabilities are not aware of the benefits of some telecommunications functions, nor are they aware of how accessible some telecommunications products may already be. Almost 20% of the comments we analyzed for this purpose could be interpreted as “mistaken” about whether or not an accessible or compatible model of a particular telecommunications product type could be found.
Research is needed on why some people
with disabilities use telecommunications less than they might, given the
potential benefit to their education, employment, and quality of life.
This research should focus on both why some people never try certain
products and why some people stop using products after years of successful use.
Develop a set of materials (brochure, video, public service ads, etc.) carrying appropriate messages about accessible telecommunications and distribute it through existing channels, such as independent living centers, national and local advocacy organizations, relevant professional associations, TRS outreach programs, and state equipment distribution programs.