Market Monitoring Report

Introduction

Disclaimer.

Executive Summary.

Acknowledgements.

Background.

Purpose.

Scope.

Definitions (there is also a Glossary)

Results

Consumer survey.

Product information.

Customer Premises Equipment (CPE)

Wireline residential telephones.

Wireline business telephones.

Wireline adjuncts (speed dialers, Caller ID displays, etc.).

Cordless telephones.

Fax machines.

Videotelephones.

PBXs, Key systems.

Pagers.

Wireless telephones.

Modems.

Modem control software for data, voice, fax.

Specialized CPE

TTYs and TTY modems.

Environmental controls for telephony.

Telecommunications equipment

Central office switch.

Central office switch adjunct.

255 Guidelines.

Findings

Functions and Features.

Customers Need to Search for the Access Features They Need.

Information About Access Features Is Often Hard to Find.

Access Features and Severity of Disability.

Feature Access May Not Mean Product Access.

Other Findings.

Product Adoption Behavior of Consumers with Disabilities.

The Status of Consumers with Disabilities in the Marketplace.

Familiarity and Personal vs. Public Devices.

Functions and Their Importance.

Recommendations

Stimulating Industry.

Informing Consumers.

Refining the Guidelines.

Coordinating Industry.

Future Market Monitoring.

Other Recommendations.

Appendices

References to Market Monitoring Report in the Access Board’s Final Rule on Section 255.

Resource Documents.

Glossary.

TTY Access to Public Voice Mail and Audiotext/IVR Systems.

Computer-Telephony Integration

Assistive Technology for Telecommunications.

Trace Center Reference Design for Cell Phones.

International Telecommunications Union (ITU) Recommendation v.18.

Cellular Telecommunications Industry Association Accessibility Information.

Note: the Search Form below covers the narrative of the Report.  If you're looking for product information, use the MMR Database page.